EBIOM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
EBIOM may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This privacy notice tells you what to expect when we use this website to collect personal information.
How we use your information?
This privacy notice tells you what to expect when we collect personal information on this website. It applies to information we collect when people:
- Visit our website
- contact us by email, in person or over the phone or on our webform
Visiting our website
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
The only people who have access to personal information submitted on this website are those who have a legitimate need to for the running and maintenance of the website.
We will only ask for your name and postal or email contact details. You may choose to provide extra information if you are making an enquiry.
Email mailboxes are accessed by only a select number of people who are able to allocate enquiries out to the team who will be able to address your enquiry or request. Such emails will only be shared outside of EBIOM with your knowledge, and only do so in order to address your enquiry or request.
We securely store personal information electronically and manually.
Ongoing email communications are stored on our email system
Records management tools will be used according to the type and use of the information recorded.
In normal circumstances we will only keep a record of this communication in an active area until the request or enquiry has been fulfilled; after this time they will be kept for 6 months in one of our records management systems.
Please see separate page for our Cookies Policy
eb.im uses a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.
How will we securely process personal data?
All personal information is kept with the highest standards and safeguards in place. This includes technical security, preventing unauthorised access, undertaking audits and maintaining backups:
Emails - Email communications are stored on our email system. We encrypt and protect all our emails in line with accepted standards. If your email service does not support this encryption, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Manual records - We do not routinely store manual records, however, those that are already in storage and a new records we are required to hold any manually are either stored on site or in a third-party storage facility with whom we have a data protection agreements in place.
Your rights as a data and access to personal information
Under the Data Protection Act, you have rights as an individual which you can exercise in relation to the information we hold about you. At any point while we are in possession of or processing your personal information, you, the data subject, have the following rights:
You have the right to request a copy of the information that we hold about you
You have a right to correct data that we hold about you that is inaccurate or incomplete
In certain circumstances you can ask for the data we hold about you to be erased from our records
Restriction of processing
Where certain conditions apply, you have a right to restrict the processing of your data
You have the right to have the data we hold about you transferred to another organisation
You have the right to object to certain types of processing such as direct marketing
Objection to automated processing
You also have the right to be subject to the legal effects of automated processing including profiling
In the event that you are refused your request under rights of access, we will provide you with a reason as to why. You then have the right to complain as outlined in Complaints
In the event that you wish to make a complaint about how your personal information is being processed, or how your complaint has been handled, you have the right to lodge a complaint directly with EBIOM in the first instance; as well as the Isle of Man Information Commissioner at:
Isle of Man Information Commissioner,
P.O. Box 69, Douglas, Isle of Man, IM99 1EQ
Tel: +44 1624 693260
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address on this site.
Social media message boxes are accessed by the team responsible for that service/product. Such messages will only be shared outside EBIOM with your knowing, and only in order to address your enquiry or request.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.